Sitel's ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.
Customer CareRepeat purchases, up-sell/cross-sell, billing information, issue resolution, account change, reservations, loyalty clubs,
investor inquiries and warranty calls
Customer AcquisitionInbound sales, outbound sales, order taking, lead generation, DRTV/bureau, product information, subscription renewals
and database management
Technical SupportTroubleshooting, hardware/software support, Internet support, PC/server support, corporate helpdesk, warranty and
post warranty
Risk ManagementPre charge-off, post charge-off, early fraud, credit activation, property recovery, skip tracing, disaster prevention
and recovery
Back-Office ProcessingOrder and payment processing, eCommerce, catalog, continuity services and rebate processing activities